1. Scope & Applicability

• This Refund Policy applies to purchases made on rptrading.in, including products (e.g., crypto miners and related hardware) and services (e.g., web hosting, cloud mining, IT products).

• Please read this policy carefully before placing an order.

2. Order Cancellation

• You may request cancellation within 12 hours of placing your order, provided the order has not been shipped or digitally delivered.

• Submit cancellation requests via our Contact Us page or email. We’ll confirm whether cancellation is possible.

• If the order is already in processing or shipped, it cannot be canceled under this policy.

3. Eligibility for Refund

You are eligible for a refund if:

• You receive a damaged, defective, or incorrect item.

• You receive a different product or service than what was ordered.

• Digital services (like web hosting or cloud mining access) fail to meet described delivery and no resolution is possible.

Non-refundable cases include:

• Change of mind, unless specified in a promotional campaign.

• Items purchased on clearance or heavily discounted with “no-return” notice.

• Products that have been used beyond basic inspection (for physical items).

• Digital service setups completed per package terms.

4. Refund Process

1. Initiate a Return/Claim

   • Contact our customer support within 7 days of delivery (physical goods) or activation (digital services).

   • Include order number, delivery date, a description of the issue, and photo evidence for physical goods.

2. Return Approval & Shipping (Physical Goods)

   • Upon approval, we’ll send return shipping instructions.

   • You must ship the item back within 7 business days after approval, using insured and trackable courier services.

3. Inspection & Refund Issuance

   • After we inspect the returned item, we’ll process your refund within 7 business days.

   • Refund methods:

     • Original payment method (if supported).

     • Store credit or replacement — as per your preference and availability.

5. Digital Services Refund

• If a digital service fails, inform us within 7 days of activation.

• We may offer:

  • Fix or hiccups resolving support, or

  • Prorated refund if resolution isn’t feasible.

• No refunds for service downtime due to your own infrastructure setup or usage mistakes.

6. Shipping & Customs

• Return shipping cost is borne by the buyer, unless the return is due to our error (e.g., wrong or damaged product).

• If customs duties or import taxes were paid, those are generally non-refundable.

7. Refund Timing

• Refunds are initiated within 7 business days after return receipt and acceptance.

• Depending on your payment method and financial institution, the time to reflect the refund may vary.

8. Contact Information

• Submit all refund or return inquiries via our Contact Us page.

• Provide these details for quicker resolution:

  • Order number

  • Date of purchase

  • Brief explanation of the issue

  • Supporting photos (for physical items)

9. Policy Amendments

• We may update this Refund Policy periodically.

• Changes will be effective upon posting to the website with the updated “Effective Date.”

10. Legal Disclaimer

• This policy is governed by applicable laws of the jurisdiction (e.g., Indian consumer protection laws).

• Nothing in this policy limits rights you may have under consumer protection regulations.

Implementation Tips:

• Place this policy clearly under the “Refund Policy” link in the footer (as seen in the site UI) RP Trading.

• Ensure that customer support is prompt and well-informed to manage refund requests seamlessly.

• Optionally, include a Return Merchandise Authorization (RMA) system or ticketing system for structured handling.